Requirements
職位要求
1. Major in International Economics and Trade.
國際經濟與貿易專業。
2. Proficient in English. 
精通英語。
3. Have abundant management experience in customer service or business merchandising.
對客服工作或業務跟單有豐富的管理經驗。
4. Have project management experience.
有項目管理經驗。

Responsibilities
工作職責
1. Responsible for customer relationship maintenance, implementation, tracking and feedback.
負責公司客戶關系維護、執行、跟蹤、反饋。
2. Answer customers' questions, accept customers' comments and suggestions, and propose solutions.
解答客戶疑問，受理客戶的意見與建議，并提出解決方案。
3. Responsible for customer service department management and training to improve department performance.
負責客服部門管理、培訓，提升部門績效。
4. Responsible for statistics, analysis and reporting of customer feedback information.
負責做好客戶反饋信息的統計、分析和匯報。
5. Responsible for all kinds of information collection, record, collation, feedback and timely reporting of important information.
負責各類信息的收集、記錄、整理、反饋及重要信息及時上報。
6. Friendly cooperation with various departments of the company, smooth communication between departments.
與公司各部門友好合作，部門之間溝通順暢。
7. Responsible for the communication and coordination of all aspects of information, and feedback true and accurate information to customers.
負責各環節信息與各方溝通及協調，向客戶反饋真實的、準確的信息。